FREQUENTLY ASKED QUESTIONS

BEST MEALS HAPPEN AT HOME
NEWSLETTERS AND COUPONS



When will I receive my last weekly email with coupons?

Our final Best Meals Happen at Home weekly email with coupons will be sent on December 9, 2016. After that, there will be one additional email featuring great holiday recipe ideas (without coupons) on December 16, 2016. In January 2017, emails will become bi-weekly. They will feature recipes and other exciting content, but not coupons.


Why are the coupons going away?

We know that mealtime is important to you and your family. That’s why we’re excited to launch an even easier way for our loyal subscribers to save on The Best Meals Happen at Home brands they love and use without having to wait for a coupon. Now meal planning is simplified each week because you can pick the participating brands you want, and earn savings at the same time.


Will I still get my weekly Best Meals Happen at Home email newsletter?

Beginning in January 2017, our newsletters will be emailed to our subscribers every other week. You’ll still find delicious recipes to include on your family’s menu. In addition, you will find more useful content to help put dinner on the table, including cooking tips, recipe videos, product recommendations and tips from our trusted panel of social influencers.


I am currently a Best Meals Happen at Home subscriber and receive the weekly emails. Do I need to sign up again to participate in this new promotion where for every $50 purchased in participating products, I receive a $10 Publix gift card?

Yes. You can sign up at bestmealsathomerewards.com beginning on 1/17/17.

ABOUT THE PROMOTION



What are the participating products* for this promotion?

Betty Crocker™ Suddenly Grain Salad™, 6.7 oz.
Betty Crocker™ Suddenly Pasta Salad™, 5.5–8.3 oz.
Campbell’s® Condensed Soups, 10.5–23 oz.
Country Crock® Spreads, 7.5–45 oz.
Egg Beaters®, 15–16 oz., 32 oz.
Hellmann’s® Mayonnaise, 11.5–48 oz.
Hunt’s® Pasta Sauce, 24 oz.
Hunt’s® Tomato Paste, 6 – 12 oz.
Hunt’s® Tomato Sauce, 8 – 33.5 oz.
Hunt’s® Tomatoes, 14.5–28 oz.
I Can’t Believe It’s Not Butter!®, 7.5–45 oz.
Knorr® Rice Sides, assorted varieties
Knorr® Pasta Sides, assorted varieties
Lipton® Recipe Secrets®, 1.7-4.9 oz.
Lipton® Tea, 20–100 ct., 10–28 qt. (excludes Ready to Drink)
Manwich®, 15–24 oz.
PAM® Cooking Spray, 5–8 oz. (excludes Organic and Coconut)
Peter Pan® Peanut Butter, 15–40 oz.
Pillsbury Ready to Bake!™ Chocolate Chip Cookies, 12-24 ct.
Pillsbury Ready to Bake! Sugar Cookies, 24 ct.
Pillsbury Ready to Bake!™ Reese’s Mini Pieces Peanut Butter Cookies, 12 ct.
Pillsbury® Peanut Butter Cookies, 16.5 oz.
Pillsbury® Sugar Cookies, 16.5 oz.
Pillsbury® Chocolate Chip Cookies, 16.5 oz.
Prego® Pasta Sauce, 14–67 oz.
Progresso™ Broth, 32 oz.
Pure Leaf® Tea, 4.7-5.8 oz., 16 ct.
Reddi-Wip® Real Cream, 6.5 oz., 13 oz.
Ro-Tel® Tomatoes, 10–28 oz.
Swanson® Broth and Stock, 14.5–48 oz.
V8® Vegetable and Fruit Juice, 5.5–64 oz.
Campbell’s® Well Yes™ Soups, 16.15-16.58 oz.


What are the effective dates of this program?

Promotion runs 1/17/17–5/15/17. These dates are subject to change with written notification via email.


What retailers are running this offer?

Only Publix is running this offer. Purchases must be made at Publix retail locations.


Can my qualifying purchase be made over multiple shopping trips?

Yes. Qualifying purchases can be made in multiple transactions. Multiple, unique receipts can be uploaded to your account for tracking.


Can my purchases be made at different Publix stores?

Yes, qualifying purchases can be made at any Publix store.


I have a question about submitting my receipt. Who can I contact?

You can contact Customer Care for this program via email, by sending an email to customerservice@tpgny.com. Alternatively, you may call our toll-free customer service line, Monday to Friday from 9am to 5pm EST, at 1-800-290-0816.


How will I receive my gift?

Publix Gift Cards will be sent by mail to qualifying shoppers when you click the “cash out” card icon from inside your program account. Card(s) will not be automatically sent when the threshold is met. Cards will arrive in 4-6 weeks after requested.


Where can I find more details about this program?

To find more information about this program visit bestmealsathomerewards.com.


What mobile devices work with this program?

You may take the picture of your Publix receipts with any camera or camera-enabled mobile device. Then, you may use your mobile phone, tablet, or laptop computer to upload the image of the receipt for validation, by logging into your account on bestmealsathomerewards.com. Once logged in, you will have the opportunity to submit one (1) receipt at a time. Only one (1) receipt may be processed at a time.


Does this offer only work with certain web browsers?

This offer works in all web browsers (e.g. Internet Explorer, Safari, Mozilla Firefox).


Why do I need to create an account?

You need to create an account to upload Publix receipts for validation, to track your purchases to reach the $50 threshold to qualify for the program offer, and to choose to “cash out” for your reward(s).

REDEMPTION QUESTIONS



What are the qualifying products for this campaign?

Betty Crocker™ Suddenly Grain Salad™, 6.7 oz.
Betty Crocker™ Suddenly Pasta Salad™, 5.5–8.3 oz.
Campbell’s® Condensed Soups, 10.5–23 oz.
Country Crock® Spreads, 7.5–45 oz.
Egg Beaters®, 15–16 oz., 32 oz.
Hellmann’s® Mayonnaise, 11.5–48 oz.
Hunt’s® Pasta Sauce, 24 oz.
Hunt’s® Tomato Paste, 6 – 12 oz.
Hunt’s® Tomato Sauce, 8 – 33.5 oz.
Hunt’s® Tomatoes, 14.5–28 oz.
I Can’t Believe It’s Not Butter!®, 7.5–45 oz.
Knorr® Rice Sides, assorted varieties
Knorr® Pasta Sides, assorted varieties
Lipton® Recipe Secrets®, 1.7-4.9 oz.
Lipton® Tea, 20–100 ct., 10–28 qt. (excludes Ready to Drink)
Manwich®, 15–24 oz.
PAM® Cooking Spray, 5–8 oz. (excludes Organic and Coconut)
Peter Pan® Peanut Butter, 15–40 oz.
Pillsbury Ready to Bake!™ Chocolate Chip Cookies, 12-24 ct.
Pillsbury Ready to Bake! Sugar Cookies, 24 ct.
Pillsbury Ready to Bake!™ Reese’s Mini Pieces Peanut Butter Cookies, 12 ct.
Pillsbury® Peanut Butter Cookies, 16.5 oz.
Pillsbury® Sugar Cookies, 16.5 oz.
Pillsbury® Chocolate Chip Cookies, 16.5 oz.
Prego® Pasta Sauce, 14–67 oz.
Progresso™ Broth, 32 oz.
Pure Leaf® Tea, 4.7-5.8 oz., 16 ct.
Reddi-Wip® Real Cream, 6.5 oz., 13 oz.
Ro-Tel® Tomatoes, 10–28 oz.
Swanson® Broth and Stock, 14.5–48 oz.
V8® Vegetable and Fruit Juice, 5.5–64 oz.
Campbell’s® Well Yes™ Soups, 16.15-16.58 oz.


Is sales tax included towards my qualifying purchase?

No, sales tax is not included towards toward your total purchase.


What value of products do I need to buy to qualify for this promotion?

You must make a qualifying purchase of at least $50 in participating products to receive a $10 Publix Gift Card.


Do I have to purchase multiple brands to qualify or does a purchase of one product count, as long as the purchase price matches the amount requested by the program?

As long as the price requirement is met you may purchase one or multiple products.


How can I redeem the offer?

You must create an account and upload your receipt through the microsite to track your purchases. Once you reach the promotion threshold you will be required to “cash out” from inside your account to receive your gift card(s). Card(s) will not be automatically sent when the threshold is met.


What is the last day to upload my Publix receipt?

Please upload your receipt by 5/15/17. This date is subject to change with written notification via email.


How many times can I qualify for the offer?

You can receive a maximum of FOUR (4) $10 gift cards within the effective dates.

PERSONAL INFORMATION QUESTIONS



Do I have to give any personal information to redeem this offer? If so, what specific information is required?

We will need: Name, Address, City, State, Zip Code, Birthday Month, Email Address and Phone Number.


Are there any legal commitments involved in this program on the part of the shopper?

The shopper must purchase $50 or more of participating products at Publix to qualify for this program.


Do I need to turn off firewalls or virus protection programs to participate in the program?

No, firewalls do not need to be turned off for participation.


Do I have to register in order to participate?

Yes, registration is required to track your receipts and purchases towards the purchase threshold. Registration is necessary even if you qualify in a single purchase.


Do I have to agree to Terms of Service before proceeding in this offer?

Yes, you must agree to Terms of Service to participate in this offer.

REDEMPTION QUESTIONS



What happens if I lose my original receipt? Can I use a copied receipt?

No copies or facsimiles will be accepted.


Where do I mail my qualifying receipt for this program?

All receipts must be uploaded through the promotion website. However, if you try unsuccessfully to upload a single receipt three (3) times and it cannot be read by the receipt-validation system, you will have the opportunity to download and print out a mail-in form, and send it along with the original receipt, via US mail, for validation. The mail-in form and original receipt should be sent to:

Best Meals Happen at Home Offer
29 Broadway
Suite 1400
New York, NY 10006


How can I redeem the offer?

You must create an account and upload your receipt through the Best Meals Happen at Home Loyalty Website (bestmealsathomerewards.com) to submit photo(s) of your receipt(s) and to track your purchases. Once you reach the promotion threshold you will be required to “cash out”, using the card icon, from inside your account to receive your gift card(s). Card(s) will not be automatically sent when the threshold is met.


What is the last day to upload my qualifying receipt?

Completed requests must be submitted online via upload to the website by 5/15/17. This date is subject to change with written notification via email.


How many times can I qualify for the offer?

You may accumulate $50 in spending a total of four (4) times, during the program. As such, you may achieve up to four (4) $10 Publix Gift Cards during the promotional period. Limit four (4) $10 Publix gift cards per member.


How are multiple submissions of the same receipt handled?

Multiple submissions of the same receipt will not be accepted. If multiple submissions of the same receipt are sent in for validation, you will receive a bounce-back message indicating that the receipt is not valid and your receipt will not be validated.


How can I follow up to see if my request is in process or find out when I will get my gift with purchase?

To follow up on the status of your request please email bestmealsathomerewards.com/contact

PHOTO QUESTIONS



Can multiple receipts be photographed for redemption at the same time?

No, each image can only contain one receipt image. Each image should be submitted separately once the previous image is validated.


What do I do if the program does not recognize my receipt, even if it has never been redeemed before?

If the receipt is not recognized by the system, the system will send you a message, which will provide access to a mail-in form to download, print out, and fill in, and then mail this in, with your original Publix receipt, to:

Best Meals Happen at Home Offer
29 Broadway
Suite 1400
New York, NY 10006


What part of the qualifying receipt should be photographed for redemption?

You will need to take a photo of your entire receipt. Flatten the receipt and take a clear photo. Include the following in the photo:

  • Retailer’s Name/Logo
  • Unilver, Campbell’s, General Mills and ConAgra products purchased and corresponding price for each
  • Date and Time
  • Total Amount purchased

Review the image quality before submitting. Please check that the image is clear. If receipt is too long, please fold the receipt so the Unilever, Campbell’s, General Mills and ConAgra products are clearly visible, with the retailer’s name/logo, products purchased and corresponding price for each, date and time and total amount purchased. Alternatively use the video function to scan and submit a clip of the entire receipt.


Do I get one chance to try the validation?

You will be given two tries before you are locked out or are given a message stating that you must use the mail in offer form.


Will I be told why a picture failed?

You will be given a list of reasons on why your receipt may not have been able to be read through the digital receipt verification.


How will receipts be validated?

A system will capture and digitize your receipt to validate that you have purchased participating Unilever Personal Care products towards the purchase threshold.


How long is the turn around to get the “success” or “failed” message?

Processing times vary and are dependent on mobile device connectivity, internet speeds and other factors. Typical processing times usually range from 7–10 minutes. There are instances when processing times will and can exceed 10 minutes.